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Note: This article was originally posted on the WisdomGroup blog. When Arizona State University shifted 65,000 users from their in-house email system to GMail, support calls went down and savings went up. The move saves the University $400,000 per year....

Blogger’s Note from Feb2013: This article was originally posted on the WisdomGroup blog in Jan2007. In hindsight, my predicted timeline was too aggressive. However, the rest of the post remains sound. If Woolworth’s sold diamond rings, you’d have a million...